Social Security agency agrees to customer-service audit after Elizabeth Warren meets with commissioner
The Social Security Administration has come under fire for AI phone glitches, long call times and website outages. www.marketwatch.com #Social…
Tag: customerservice
Social Security touts customer-service milestones, but some say it’s ‘cherry picking’ performance improvements
The lack of full metrics make it difficult to assess any claims of service enhancements, analysts said www.marketwatch.com #Social #Security…