EV charging provider ChargePoint has launched two new offerings for its charging station owner customers.
ChargePoint Premier Care is a white-glove service for customers with a large charger base or an intricate set of operational needs. Customers receive revenue reports, proactive tracking and full-service network optimization. A dedicated ChargePoint expert can provide case management, support with charger configurations, and detailed reporting.
The ChargePoint Support Portal, which is initially included with all ChargePoint Cloud Plan subscriptions, is a self-service hub designed to simplify technical assistance and enable station owners to resolve issues more efficiently. Key capabilities of the portal include:
- Comprehensive case management: Users can create and manage support cases, and track parts and labor progress, directly within the portal.
- Enhanced analytics: The Support Portal provides access to case analysis tools and downloadable custom reports.
- A knowledge database: Easy access to how-to guides and troubleshooting steps.
“Premier Care and Support Portal bookend ChargePoint’s service offerings for charger management,” said Chief Customer Experience Officer J.D. Singh. “Premier Care allows businesses to streamline operations with our industry-leading team, whereas the Support Portal makes operations easy and intuitive for those who prefer to fully manage their own charger base.”
Source: ChargePoint
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