Quálitas Expansion Shows the Company’s Push Beyond Voice Into Claims Workflows

SoundHound AI, Inc. (NASDAQ:SOUN) is one of the worst-performing agentic AI stocks so far in 2026.

As of the latest close on April 2, 2026, the stock was down about 36.2% year to date, based on a $10.63 close on January 2 and a $6.78 close on April 2.

The latest company-specific development came on April 2, when SoundHound AI said Quálitas, a major auto insurer in Mexico, expanded its use of the company’s AI agent platform from contact-center work into end-to-end claims resolution. According to the release, the broader rollout followed earlier success in customer service, where AI-handled call volume rose 150%.

Source: unsplash

SoundHound said its agentic AI now manages more than 74% of Quálitas’ car-assistance requests end to end and captures policy numbers in more than 80% of interactions. The company said that has helped reduce human escalations while speeding up claims-related workflows. The announcement suggests SoundHound is still pushing beyond voice interfaces into more operational, enterprise-style AI deployments, particularly in insurance.

SoundHound AI, Inc. (NASDAQ:SOUN) provides voice, conversational, and agentic AI technologies for businesses across industries including automotive, restaurants, telecom, and customer service.

While we acknowledge the potential of SOUN as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you’re looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the best short-term AI stock.

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